Get this, I had setup a cancellation of my TPG ADSL account on the 2nd of Augest and this was processed on the 4th according to the email sent back. My account is suppose to be cancelled on the 10th of September, I chose this date due to two reasons.

1. It is a mandatory requirement to give TPG, a 30 day notice.
2. My current Billing Cycle ends on the 11th of September.

With that in mind, there’s no possible way TPG would bill me for the next billing cycle even though I have set a cancellation before that, right? Wrong. TPG billed me for $69.95 today for next month, which shouldn’t have happened at all..

So I decided to ring TPG, oh how I love how it’s call centre moved to the Phillipines, and didn’t have to hold long fortunately. I spoke to someone and told them the details, and after a long hold, she told me she’ll send an email to the billing department and that I’ll be refunded after my cancellation has taken place on the 10th, which will require 3-10 days to be refunded. So I have to wait a possible maximum of 15 days to get refunded for something they shouldn’t have taken out? They took out money they didn’t need for a non-existant billing cycle, out of my bank account which I Did need?

All I can say is well done, TPG, well done. This might make my switch to Iinet more problematic, financially.